2012 Brands Customer Service Strategies Customer Service Training 
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Second, their style was casual, which is in alignment with their brand. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
Service Untitled
NOVEMBER 28, 2012
The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Have a written service strategy.
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