Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. We get to know each other as people.

Management 40

Management Call Center Connections 2012 40

Myra Golden

SEPTEMBER 2, 2015

Discover ways you may inadvertently be communicating with provoking language and learn how to quickly make your communication supportive. We’ll show you how to gently bridge into questioning so you don’t turn your customers off. Get tips on the best ways to acknowledge concern and respond to complements.

Webinar 81

Webinar Customer Service Workshop 2015 81

Comm100

OCTOBER 30, 2017

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. How can I fix it?

Contact Center 45

Contact Center Management Call Center Download 45

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132