2012 Call Center Customer Service Representative Engagement 
Comm100
APRIL 8, 2016
Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. “Everyone has to be able to work in a call center.” ” — Amazon Web Services re:Invent 2012.
Talkdesk
SEPTEMBER 8, 2015
Around these parts, customer service is our number one priority. Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Want to be Customer-Centric?
Comm100
SEPTEMBER 7, 2017
Plus, not everyone will have previous work experience in a traditional call center or with live chat, and asking candidates this question gives them the chance to bring to light what parts of their former experience have prepped them for being a live chat agent. That’s where I first learned how to listen and talk to customers.
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