Beyond Philosophy
MARCH 8, 2017
Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. Telecoms are bad at CX around the globe!
Beyond Philosophy
JUNE 26, 2017
Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. Customer service representatives will phone you back upon request to help sort it out. shopping mall’s decline into irrelevancy as a “slow-bleed.”.
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CX Journey
OCTOBER 12, 2016
Image courtesy of dushy4 I originally wrote today's post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It is a modified version of a post that I wrote for CX Journey back in 2012. It's also a great reminder that customer service is a critical aspect of any business.
Comm100
APRIL 8, 2016
” — Amazon Web Services re:Invent 2012. ” Email might not be as shiny as Facebook, but as the social media site evolves to encourage more paid advertisements, a good old-fashioned newsletter may be just as (if not more) effective when it comes to customer engagement. ” — Bloomberg Business Interview.
ProProfs Chat
JUNE 14, 2019
40% of all Americans believe that businesses have begun to better focus their attention on customer service. 75% of brands report that they are measuring customer engagement, but cannot define what it is. Takeaway: Customers today have higher expectations from brands. Customers Communication Statistics.
Service Untitled
JULY 2, 2014
The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.
Talkdesk
SEPTEMBER 8, 2015
Want to be Customer-Centric? Engage Your Employees. Aimee Lucas of CMSWire wrote this week about how to promote engagement from employees. Lucas reviews the “Five I’s of Employee Engagement:” Inform, Inspire, Instruct, Involve, Incent. Source: 2012 Global Customer Service Barometer.
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