Remove 2012 Remove Communication Remove Omnichannel Remove Virtual Agent
article thumbnail

Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. In 2022, contact centers will also upgrade agent tools as part of integration efforts.

article thumbnail

Customer Service in the Digital Age

CSM Magazine

These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. In contrast, omnichannels avoid adding new digital technologies to an already siloed system. Instead, they thread backend systems into a single platform with multiple-access touchpoints.