Lumoa

MAY 7, 2018

A story of how a startup nailed customer relationships since day one. Many startups think that customer experience management equals unnecessary work and financial costs. However, more and more startups that emphasise the uniqueness of customer relationships are growing faster than ever. Would they give you a hug?”-

Customer Experience 98

Customer Experience NPS Metrics 2012 98

SmartKarrot

FEBRUARY 16, 2022

American shoppers share their positive CX experiences with others and refer the company/brand to almost 11 people. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. How can technology enhance customer experience?

2022 10

2022 Customer Experience E Commerce Social Media 10

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

2020 132

2020 Customer Experience Magazine Consulting 132