Tricia Morris

FEBRUARY 19, 2016

In Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey, consumers now say they are using web self-service more than assisted service. According to the survey, web self-service use has increased from 67% in 2012 to 84% in 2015.

Customer Service 70

Customer Service 2015 2016 Contact Center 70

ProProfs Chat

MAY 6, 2020

This would help you build a seamless experience for your customers. . 79% of Millennials are more willing to buy from brands that have a mobile customer service portal. (Source: Microsoft ) Tweet this. Since customers like convenience, make sure that you provide that to them when they want and how they want.

2020 66

2020 Customer Experience E Commerce E-support 66

SmartKarrot

FEBRUARY 16, 2022

If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more.

2022 10

2022 Customer Experience E Commerce Social Media 10