2012 Customer Engagement Mobile Customer Service Omnichannel 
Tricia Morris
FEBRUARY 19, 2016
Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.
SmartKarrot
FEBRUARY 16, 2022
If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. Here are a few statistics that help understand the role of social media in CX evolution – Customers engaging with brands on social media platforms spend 20 to 40% more.
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