BirdEye

FEBRUARY 23, 2024

External communication in an organization takes the form of: B2B communication: Formal interactions (proposals, presentations, press releases) with stakeholders like clients, investors, media, and government, aiming to build relationships and secure deals. Includes Internal communication, external communication, customer service, etc.

Communication 62

Communication Multi-Channel Culture Social Media 62

Ecrion

MAY 17, 2019

Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2012, Forrester reported that only 67% of people 1 used online FAQ guides. Do they most often find you on social media? Or, is email their preferred medium?

Customer Experience 64

Customer Experience E Commerce E-support Customer Journey Mapping 64

SmartKarrot

FEBRUARY 16, 2022

B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience. How has social media provided a level-playing field to customer experience in the business world? How are businesses retaining customers using customer experience?

2022 10

2022 Customer Experience E Commerce Social Media 10

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132