Being the Bearer of Bad News
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.
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