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Being the Bearer of Bad News

ShepHyken

MAY 15, 2019

The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. It’s a bummer. We don’t want to do it. Follow on Twitter: @Hyken.

2012 113
2012 2019 Customer Service Training Information 113
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115
Customer Experience Consulting Books Customer Experience Professionals 115
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