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Guest Blog: Speed Saves Relationships

ShepHyken

MAY 19, 2017

When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. In a report by The Customer Experience Index in 2012 released by Forrester , 80% of businesses believe they are delivering superior customer service.

Blog 74
Blog Social Media 2012 Article 74
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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

NOVEMBER 28, 2012

Q: What metrics or qualitative data does Ritz-Carlton use to measure customer service training success (How do you know it’s working)? Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy.

Customer Service 92
Customer Service Hotels Hospitality Leadership 92
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