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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45
ROI Social Media Airlines Customer Service 45
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5 Reasons Why SMESs Must Have Shared Inbound Call Center Services

Magellan Solutions

MAY 23, 2021

They might have experienced handling inbound call centers from the same industries as yours. Therefore, they already know how to deal with customers’ concerns. It is an advantage if you’re a start-up company with minimal experience on how to handle customer care. YEARS OF SME’s OPERATION WHEN THEY OUTSOURCE.

Call Center 52
Call Center Social Media Entertainment Average Handle Time 52
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