2013 Customer Care Customer Service Strategies Innovation 
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.
Martin Hill-Wilson
JUNE 8, 2015
Their annual surveys of UK contact centres show that the drop in voice traffic over a decade between 2003 and 2013 was from 91% to 73%. Related Stories Social Customer Service: Talk Is Cheap, Action’s Much Tougher! History shows that the rise of anything other than the voice channel is a very recent trend.
Expert insights. Personalized for you.
59 
Let's personalize your content