Beyond Philosophy

OCTOBER 3, 2014

In doing so, the Royal Yacht Britannia team has thought through every aspect of the visit to create an excellent Customer Experience. Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If

Leadership 154

Leadership CEM 2014 Sports 154

Beyond Philosophy

OCTOBER 3, 2014

In doing so, the Royal Yacht Britannia team has thought through every aspect of the visit to create an excellent Customer Experience. Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If

Leadership 68

Leadership 2014 Sports Hotels 68

Beyond Philosophy

OCTOBER 3, 2014

In doing so, the Royal Yacht Britannia team has thought through every aspect of the visit to create an excellent Customer Experience. Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If

Leadership 60

Leadership 2014 Sports Hotels 60

Retently

AUGUST 22, 2018

While customer satisfaction ratings for US airlines have reached a peak not seen in almost 20 years , the industry still lags behind other verticals in delighting its customers. Low Tolerance: Airline customers have extremely low tolerance towards any problems they face during the flight experience.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92