Tricia Morris
MAY 18, 2015
According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.
ProProfs Chat
JUNE 14, 2019
Access to trends and insights on customer experience is important for your brand to learn about the areas where you can improve your services and products. Service insight and knowledge is also key to a good experience according to 62% of consumers. Customer Service Stats for Social Media. Dimensional Research. Dimensional Research.
Comm100
FEBRUARY 16, 2018
As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Want the latest live chat and customer service insights to further inform your 2018 strategy?
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