2015 CEM Competitive Advantage Customer Experience Management 
Beyond Philosophy
JANUARY 12, 2015
When an organization focuses on improving the Customer Experience, it drives the value for the organization, reduces the costs associated with customer service, and builds a competitive advantage in today’s global and commoditized marketplace. Follow Colin Shaw on Twitter @ColinShaw_CX.
CSM Magazine
JULY 27, 2015
Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Enhancing Customer Experience through Excellent Billing Communications.
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Our services team has helped with over 1,000 customer experience management initiatives.
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