2015 Customer Centricity Customer Journey Mapping Touchpoint 
Experience Investigators by 360Connext
DECEMBER 17, 2014
As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. Create or revise your customer experience mission statement. Does the tone and messaging match your customer experience mission? Do they to reflect a customer-centric culture? Let’s go!
PeopleMetrics
MAY 4, 2017
Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping. So Where Do We Begin?
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Horizon CX
APRIL 1, 2024
These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand.
Experience Matters
JANUARY 20, 2015
We just published a Temkin Group report, Lessons in CX Excellence, 2015. This report has rich insights about both B2B and B2C customer experience. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. TouchPoint Support Services.
CX University
MARCH 29, 2018
And you can use the fundamental discord between customer and internal competitiveness to generate a cascading disruption throughout the organization – a chain reaction that is like a noise of the perfect pitch to shatter glass – which can thus demolish silos where they stand. Customer experience has made a revolutionary discovery.
Strativity
FEBRUARY 14, 2018
Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.
Experience Investigators by 360Connext
DECEMBER 29, 2014
Are you ready to make 2015 even better? What is a Touchpoint? Understanding customer touchpoints is essential to delivering a superior customer experience. But they must be understood and appreciated from the customer’s perspective. But they must be understood and appreciated from the customer’s perspective.
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