Updated Philosophies Can Be More Impactful For Your CX Than Updated Tech
Second to None
JANUARY 22, 2019
It doesn’t matter, according to Miles, if you are operating in a B2B or B2C environment, the key is to ask yourself, “What are our customers’ customers trying to accomplish?”. Protect the customer while removing friction from the transaction. Total revenue from mobile transactions is expected to double between 2015 and 2018.
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