Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.

2016 0

2016 Customer Service Social Media 2015 0

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Quality Check: How’s Your Website?

E Commerce 53

E Commerce E-support Social Media Retail 53

Talkdesk

AUGUST 20, 2015

This presents a significant challenge for modern companies, who must adapt to provide a better customer service experience or risk eroding loyalty, losing revenue and contributing to the growth of competitor companies. Customers now have the power to really impact your business more than ever before,” says Jim Tincher.

Loyalty 53

Loyalty Customer Experience Webinar Call Center 53