Remove 2016 Remove Chief Customer Officer Remove Customer Experience Remove Lifetime Customer
article thumbnail

5 Top Customer Service Articles For the Week of December 26, 2016

ShepHyken

As I always say, what’s happening on the inside of an organization is felt on the outside by the customer. 10 ways Volkswagen’s first chief customer officer is driving a new experience agenda by Nadia Cameron. My Comment: How do you turn the average customer into a lifetime customer?

2016 83
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

2020 132
article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Andrew Marks.