ShepHyken
NOVEMBER 21, 2016
Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. I’m surprised at how many companies have not yet embraced social media for marketing and customer care.
ShepHyken
JUNE 27, 2016
ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. It’s defined by interactions between brand and customers. PRNewswire) Net Promoter® Score (NPS®) has become a popular customer experience metric. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
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Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
ShepHyken
AUGUST 29, 2016
My Comment : If you’ve been following my work, you know that I am a big fan of NPS (Net Promotor Score). For example, the high NPS score in manufacturing was much higher than the leader in travel in hospitality. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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