ShepHyken

NOVEMBER 7, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 124

2016 Article Customer Service Loyalty 124

ShepHyken

SEPTEMBER 19, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Culture 0

ShepHyken

SEPTEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 112

2016 Article Customer Service Books 112

ShepHyken

DECEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 102

2016 Article Social Media Customer Service 102

ShepHyken

SEPTEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 120

2016 Article Customer Journey Mapping Customer Service 120

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2016 74

2016 Net Promoter Score Article Customer Service 74

ShepHyken

DECEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 83

2016 Article Chief Customer Officer Customer Service 83

ShepHyken

AUGUST 22, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Customer Retention 0

ShepHyken

AUGUST 1, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

JULY 4, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 81

2016 Article Customer Service Culture 81

ShepHyken

JUNE 20, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 78

2016 Article Customer Service Loyalty Programs 78

ShepHyken

MAY 30, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 72

2016 Article Customer Service Competitive Advantage 72

ShepHyken

SEPTEMBER 5, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Hospitality 0

ShepHyken

JULY 11, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 81

2016 Article Customer Service Loyalty Programs 81

ShepHyken

JULY 18, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 69

2016 Article Social Media Customer Service 69

ShepHyken

JULY 25, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 78

2016 Article Customer Service Books 78

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And here is where the story gets better. .

Sales 123

Sales Customer Service 2016 2017 123

ShepHyken

AUGUST 15, 2016

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of August 15, 2016 appeared first on Shep Hyken. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 69

2016 Article Customer Service Social Media 69

Customers That Stick

FEBRUARY 11, 2020

Signal stripping is a term I came up with back in 2016 to explain the differing dynamics of different customer service channels. The signals I am referring to are what we’ve labeled “human signals” and they just mean the many communication signals that humans send and read that are not the actual words delivered.

2016 78

2016 Books Customer Service Training Reference 78

The DiJulius Group

JANUARY 4, 2017

In case you missed them, the 10 most popular eServices of 2016 were the following. I suggest printing them out, reading and sharing them with your management team. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts […].

2016 45

2016 Article Customer Service Customers 45

Customers That Stick

SEPTEMBER 19, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

2016 145

2016 Customer Service Customers Customer Service Training 145

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. Here are my top five picks from last week.

2024 56

2024 Article Customer Service Retail 56

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline. Here are my top five picks from last week.

2024 55

2024 Article Customer Service Retail 55

ShepHyken

NOVEMBER 1, 2021

By the way, if you Google the word, you get the definition from an article in 2016, but my spell check doesn’t recognize it.). How to Create a Positive Customer Experience Through Personalization by Greg Chen. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Article 76

Article 2021 Customer Service Retail 76

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

ShepHyken

SEPTEMBER 28, 2016

QUICK REMINDER: Don’t forget about National Customer Service Week , October 3-7, 2016. Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. For information contact or www.hyken.com.

2016 131

2016 Customer Service Training Customer Service Information 131

ShepHyken

DECEMBER 14, 2016

. — Arash Markazi (@ArashMarkazi) November 20, 2016. — CSA Citizen (@Genealogy123) November 21, 2016. — Ray Montgomery (@Sofisdad) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. Does the right thing even when no one is looking.

2016 94

2016 Customer Service Training Events Customer Service 94

ShepHyken

JANUARY 2, 2017

3 Important Lessons of Social Customer Service on Twitter From 2016 by Lauren Kamp. Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017.

2017 76

2017 Article Customer Service Social Media 76

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Win the Customer

NOVEMBER 14, 2016

Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. The report also states that 36% of them will turn to social media to get a complaint or problem addressed.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

ShepHyken

JANUARY 30, 2017

According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience. Customer Service Software Buyer Report – 2016 by Craig Borowski. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2017 81

2017 Article Customer Service Airlines 81

Customer Bliss

MARCH 28, 2017

Customer Service Training Program. She began one in Atlanta that trained 11,000 employees in two years. The focus was on consistent messaging across all customer touchpoints. The whole survey is set up 1-5 (5 is highest), and their 2016 average was about 4.3 Talk about volume. across the airport.

Customer Experience 183

Customer Experience Travel Touchpoint Hospitality 183

Myra Golden

JUNE 2, 2016

How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. August 10, 2016 1:00pm ET – 2:00pm ET. Creating calm with difficult customers is not a matter of using aggressive tactics. August 10, 2016 1:00pm ET – 2:00pm ET.

Contact Center 40

Contact Center Events 2016 Webinar 40

Myra Golden

JUNE 2, 2016

How to Handle Difficult Customers Using Verbal Aikido. 5 Aikido Principles for Creating Calm, Defusing Anger and Moving to Closure with Difficult Customers. August 10, 2016 1:00pm ET – 2:00pm ET. Creating calm with difficult customers is not a matter of using aggressive tactics. August 10, 2016 1:00pm ET – 2:00pm ET.

Contact Center 40

Contact Center Events 2016 Webinar 40

Myra Golden

NOVEMBER 30, 2015

Get your Training Resources for 2016 Now! 50% OFF YOUR TRAINING RESOURCES. Training Kits, eLearning Suite, Full Access Subscription. Resources to help you retain more customers through expert complaint handling and WOW customer service. . HOW TO HANDLE DIFFICULT CUSTOMERS Video Training.

Sales 45

Sales Webinar Customer Service Training 2015 45

ShepHyken

JUNE 22, 2016

Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Wireless 83

Wireless 2016 Customer Relationship Management Customer Service Training 83