ShepHyken

DECEMBER 12, 2016

And the answers about how Zappos is using – or not using – some of the hot technology (such as chatbots) in the customer service industry is fascinating. Social media ROI, loyalty and the customer experience by Chris Teso. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 103

2016 Article Social Media Customer Service 103

ShepHyken

DECEMBER 26, 2016

5 ways to build customer loyalty by Laura Loughran. IBM) Customers are dynamic and involve continuous effort. Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. For information contact or www.hyken.com.

2016 83

2016 Article Chief Customer Officer Customer Service 83

ShepHyken

JUNE 20, 2016

Here are six ideas that will make customer service both more personal and engaging. Successful customer experience moves past loyalty and towards desire b y Barb Mosher Zinck. Diginomica) When it comes to customer experience, companies struggle to bridge the gap between loyalty and desire. Great article!

2016 78

2016 Article Customer Service Loyalty Programs 78

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

2016 81

2016 Article Customer Service Loyalty Programs 81

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. This line from the article articulates this perfectly: In an age where aggregators find and retrieve a thousand different options for customers to choose from, a real customer experience is not defined by products.

2016 74

2016 Net Promoter Score Article Customer Service 74

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week.

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

MAY 30, 2016

My Comment: One of the sentences in the first paragraph of this excellent article read: “…a recent survey of CEOs finds that many chief executives view customer experience as the most effective opportunity for obtaining a competitive advantage.” Customer service and experience are becoming the most important way to compete.

2016 72

2016 Article Customer Service Competitive Advantage 72

ShepHyken

SEPTEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 121

2016 Article Customer Journey Mapping Customer Service 121

ShepHyken

AUGUST 22, 2016

(Appcues) We’re here to break down 50 of the best customer retention tools around and tell you what makes them special, so that you can choose the best ones for your business. My Comment: How can you increase customer retention? It’s more than a list of ways to boost customer loyalty. Read this article.

2016 0

2016 Article Customer Service Customer Retention 0

ShepHyken

JULY 18, 2016

(LiveChat) Read funny customer service quotes to find out why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers. Some very funny, but at the same time very serious, customer service quotes. Customer Loyalty: Obligation or Happy Marriage?

2016 69

2016 Article Social Media Customer Service 69

ShepHyken

AUGUST 15, 2016

And the easier it is to do business with a company, the better chance for repeat business – and maybe even customer loyalty! 6 Must-Dos for Best-In-Class Social Media Customer Service by Sara O’Keefe . For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2016 69

2016 Article Customer Service Social Media 69

ShepHyken

JANUARY 30, 2017

My Comment: While most companies are trying to create a digital presence to capture customers who prefer to do business on the Internet, keep in mind that the interactions are less likely to garner customer loyalty than a person-to-person experience. Customer Service Software Buyer Report – 2016 by Craig Borowski.

2017 81

2017 Article Customer Service Airlines 81

Win the Customer

NOVEMBER 14, 2016

Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. Why exhaust your marketing budget when you can get your customers to spread the word for you?

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Customer Experience Spring Cleaning: Your 5 Best Investments by Blake Morgan. Follow on Twitter: @Hyken.

2017 76

2017 Article Social Media Customer Service 76

Provide Support

MAY 4, 2016

Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. Published in Provide Support Blog , 2016. The benefits are innumerable.(.). Read more.

Customer Service 44

Customer Service 2003 2015 2016 44

ShepHyken

DECEMBER 19, 2016

How text marketing can help court and maintain customer loyalty by Alexa Lemzy. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2016 89

2016 Article Social Media Customer Service 89

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

ShepHyken

OCTOBER 3, 2016

(Provide Support) The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2016 124

2016 Article Airlines Customer Service 124

ShepHyken

JUNE 13, 2016

Jack Plantin uses the words “Expert,” “Aggressor,” “Con Artist” and “Turtle” to describe four styles of difficult customers and then shares how to handle them. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. For information contact or www.hyken.com.

2016 83

2016 Article Customer Service Customer Retention 83

ShepHyken

AUGUST 29, 2016

Learn how they mix the latest customer service and business strategies with some good old fashion tactics – like hand written thank you notes! The Future of Customer Loyalty is Flexibility by Jim Tierney. Loyalty360) Loyalty marketers everywhere would like to know what the future holds. Follow on Twitter: @Hyken .

2016 0

2016 Article Net Promoter Score Customer Service 0

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

AUGUST 8, 2016

This article by Shai Berger, CEO of Fonolo and an expert in the customer support world, shares his thoughts in this thought provoking article. 7 Steps to a Flawless Loyalty Program by Timi Garai. Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit.

Net Promoter Score 80

Net Promoter Score 2016 Article Customer Service 80

Stella Connect

JANUARY 25, 2018

With the likes of Brooklinen , Jet , Warby Parker, and other industry disruptors making customer service their lead differentiator, more legacy brands will look to emulate that model. A recent study about the shopping habits of 46,000 customers of a major U.S. How brands should respond.

2018 40

2018 Customer Service Contact Center Omnichannel 40

Comm100

MAY 1, 2018

According to a 2016 Trends in Executive Development report, Baby Boomers are retiring at a rate of as many as 10,000 per day. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams. Generation Z (iGen).

Management 41

Management Financial Communication Social Media 41