2016 Customer Care Customer Service Training Loyalty 
ShepHyken
NOVEMBER 21, 2016
Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. I’m surprised at how many companies have not yet embraced social media for marketing and customer care.
ShepHyken
OCTOBER 24, 2016
My Comment: If customer service is the new marketing, and personalization is the hottest strategy, then this article is a must-read. More than just an increase in sales, personalizing the customer’s experience will help create more customer loyalty. For information contact or www.hyken.com.
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ShepHyken
OCTOBER 31, 2016
(IBM) Here then are the 13 Words You Should Never Use When Replying to a Customer, grouped into three categories of potential trouble. My Comment: I’ve written about phrases that kill the customer service experience. I call them customer loyalty killers. For information contact or www.hyken.com.
ShepHyken
AUGUST 1, 2016
Each week I read a number of customer service articles from various online resources. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. These are great ideas that almost any customer service/experience innovation program can benefit from. Here are my top five picks from last week.
ShepHyken
AUGUST 15, 2016
And the easier it is to do business with a company, the better chance for repeat business – and maybe even customer loyalty! 6 Must-Dos for Best-In-Class Social Media Customer Service by Sara O’Keefe . My Comment: There have been many lists shared about how to be more effective with social customer care.
Win the Customer
NOVEMBER 14, 2016
Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. Why exhaust your marketing budget when you can get your customers to spread the word for you?
ShepHyken
APRIL 3, 2017
In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Customer Experience Spring Cleaning: Your 5 Best Investments by Blake Morgan. Follow on Twitter: @Hyken.
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