ShepHyken

NOVEMBER 7, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 124

2016 Article Customer Service Loyalty 124

ShepHyken

SEPTEMBER 19, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Culture 0

ShepHyken

DECEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 103

2016 Article Social Media Customer Service 103

ShepHyken

SEPTEMBER 12, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 113

2016 Article Customer Service Books 113

ShepHyken

SEPTEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 121

2016 Article Customer Journey Mapping Customer Service 121

ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

2016 74

2016 Net Promoter Score Article Customer Service 74

ShepHyken

JULY 4, 2016

My Comment: What’s happening on the inside of an organization is felt on the outside by the customers. Great story backed up with some simple “how to’s” to build a customer focused culture. Marketing Nutt) Customer reviews on sites like Yelp, Google and industry-specific sites can be the lifeblood of businesses across verticals.

2016 81

2016 Article Customer Service Culture 81

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And here is where the story gets better. .

Sales 123

Sales Customer Service 2016 2017 123

ShepHyken

JUNE 20, 2016

My Comment: If you asked me to list the three of the most customer centric companies, I would have guessed two out of three correctly (and you probably would, too). Here are three great companies, Amazon, Southwest Airlines and TD Bank (I wouldn’t have guessed this last one), that are relentless when it comes to being customer focused.

2016 78

2016 Article Customer Service Loyalty Programs 78

ShepHyken

DECEMBER 26, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 83

2016 Article Chief Customer Officer Customer Service 83

ShepHyken

AUGUST 22, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Customer Retention 0

ShepHyken

AUGUST 1, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

JULY 11, 2016

It erodes the customer experience and perception of the company. What small charges might your organization add to an invoice or check when a customer does business with you? Is the decision to charge for these “extras” a customer-focused or company-focused decision. For information contact or www.hyken.com.

2016 81

2016 Article Customer Service Loyalty Programs 81

ShepHyken

MAY 30, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 72

2016 Article Customer Service Competitive Advantage 72

ShepHyken

JULY 18, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 69

2016 Article Social Media Customer Service 69

ShepHyken

SEPTEMBER 5, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 0

2016 Article Customer Service Hospitality 0

ShepHyken

JULY 25, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 78

2016 Article Customer Service Books 78

ShepHyken

AUGUST 15, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

2016 69

2016 Article Customer Service Social Media 69

ShepHyken

NOVEMBER 1, 2021

It’s very retail focused, but if you’re not in retail, still take a couple of minutes to learn a new word: phygital. By the way, if you Google the word, you get the definition from an article in 2016, but my spell check doesn’t recognize it.). How to Create a Positive Customer Experience Through Personalization by Greg Chen.

Article 77

Article 2021 Customer Service Retail 77

ShepHyken

SEPTEMBER 28, 2016

QUICK REMINDER: Don’t forget about National Customer Service Week , October 3-7, 2016. Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. For information contact or www.hyken.com.

2016 131

2016 Customer Service Training Customer Service Information 131

ShepHyken

DECEMBER 14, 2016

. — Arash Markazi (@ArashMarkazi) November 20, 2016. — CSA Citizen (@Genealogy123) November 21, 2016. — Ray Montgomery (@Sofisdad) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. Does the right thing even when no one is looking.

2016 95

2016 Customer Service Training Events Customer Service 95

ShepHyken

JANUARY 2, 2017

3 Important Lessons of Social Customer Service on Twitter From 2016 by Lauren Kamp. Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017.

2017 76

2017 Article Customer Service Social Media 76

ShepHyken

JANUARY 30, 2017

According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience. Customer Service Software Buyer Report – 2016 by Craig Borowski. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2017 81

2017 Article Customer Service Airlines 81

ShepHyken

JUNE 22, 2016

Customer Experience. I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Wireless 83

Wireless 2016 Customer Relationship Management Customer Service Training 83

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2017 76

2017 Article Social Media Customer Service 76

Kayako

NOVEMBER 21, 2018

After answering customer emails and resolving support tickets for a few months, Ahref’s marketers have a much better understanding of how their customers think, which helps them create content, develop marketing messages and speak to the issues they know their customers experience. He actively engages with customers.

Culture 48

Culture Banking Customer Service Customers 48

ShepHyken

OCTOBER 10, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 127

2016 Article Customer Service Airlines 127

ShepHyken

DECEMBER 19, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 89

2016 Article Social Media Customer Service 89

ShepHyken

JUNE 6, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 85

2016 Article Customer Service Innovation 85

ShepHyken

OCTOBER 3, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2016 124

2016 Article Airlines Customer Service 124

ShepHyken

JUNE 13, 2016

Jack Plantin uses the words “Expert,” “Aggressor,” “Con Artist” and “Turtle” to describe four styles of difficult customers and then shares how to handle them. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. For information contact or www.hyken.com.

2016 83

2016 Article Customer Service Customer Retention 83

ShepHyken

AUGUST 29, 2016

My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture. The Future of Customer Loyalty is Flexibility by Jim Tierney. For information contact or www.hyken.com.

2016 0

2016 Article Net Promoter Score Customer Service 0

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Jeff helps clients develop customer-focused cultures. Aimee Lucas. Leslie O’Flahavan.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Jeff helps clients develop customer-focused cultures. Aimee Lucas. Leslie O’Flahavan.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

AUGUST 8, 2016

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken .

Net Promoter Score 80

Net Promoter Score 2016 Article Customer Service 80