ShepHyken

SEPTEMBER 4, 2017

(Forbes) I talked with 10 top CMOs from a number of industries to get their insights into the changing role of the CMO, how they build relationships with customers, how they stay on top of changes in today’s omnichannel world, and more. 10 Insights from Customer Care Experts & Influencers by CGS.

2017 64

2017 Article Customer Service Net Promoter Score 64

TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

Kustomer

AUGUST 11, 2022

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 98

Customer Service Social Media Loyalty Competitive Advantage 98

ShepHyken

JANUARY 8, 2018

(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close.

2018 0

2018 Article Customer Service Contact Center 0

Kustomer

MAY 18, 2020

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 52

Customer Service E-support Social Media Loyalty 52

Magellan Solutions

MAY 10, 2020

Having a live chat option on your website gives you a competitive advantage. Customers demand immediate assistance at all times. Aside from generating sales leads, live chat support is also an intuitive and proactive way to show customers that your business is accessible 24 hours.

E-support 52

E-support Competitive Advantage Call Center Retail 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132