ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. 4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!).

Article 58

Article Customer Service 2017 Social Media 58

ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. 4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!).

2017 17

2017 Article Customer Service Social Media 17

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Collection of customer feedback – Using methods like surveys, etc. to gather information from your customers.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

COPC

NOVEMBER 13, 2019

Being certified to the COPC Customer Experience (CX) Standard, we are now more confident and able to proactively help customers solve their issues with a professional customer service system that improves both driver and customer satisfaction.

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Consulting Transportation 8