ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein.

Article 58

Article Customer Service 2017 Social Media 58

ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein. Follow on Twitter: @Hyken.

2017 17

2017 Article Customer Service Social Media 17

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Brands Airlines 74

Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Customers want unique, special and innovative.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. ” – Shep Hyken.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

COPC

NOVEMBER 13, 2019

With the aspiration of achieving such excellence, Shouqi engaged COPC in December 2017 and started its journey of building a world-class customer service centre. Shouqi, which is dedicated to improving services and operations, is bound to stand out in such an environment.

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Consulting Transportation 8

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114