TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

2018 84

2018 Customer Service Multi-Channel Document 84

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. When do medical centers need professional contact center support? Benefits of a Call Center: Healthcare and Medical Practice. One call can change your business!

Customer Experience 65

Customer Experience Call Center Contact Center 2018 65

TechSee

MARCH 13, 2018

In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. We will be watching these up-and-coming AI trends closely in 2018, and so should you. Virtual Agents.

Customer Service 95

Customer Service Virtual Agent 2017 Call Center 95

TechSee

OCTOBER 23, 2018

These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157

Interactions

JULY 2, 2020

Agencies are reliant on live agents to drive revenue meaning that hiring, retaining, and training agents to keep pace with the changing market is a top priority. Virtual agents powered by Conversational AI help automate collection calls in a human-like and humane approach.

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

Interactions

JULY 2, 2020

Agencies are reliant on live agents to drive revenue meaning that hiring, retaining, and training agents to keep pace with the changing market is a top priority. Virtual agents powered by Conversational AI help automate collection calls in a human-like and humane approach.

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62