Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. Learn more at www.answerdash.com.

2018 54

2018 Customer Experience B2C B2B 54

Second to None

SEPTEMBER 20, 2018

On the March 26th of 2018, Google announced that they were rolling out mobile-first indexing. Concurrently, search engine optimisation, or SEO, no longer simply relies on targeting data-specified keywords, but now takes into account user experience. How mobile-first indexing can impact your customer experience.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Maru Group

DECEMBER 18, 2018

Our unique methodology uses trained assessors to evaluate the end-to-end user experience across a selection of leading retail sites. Looking at everything from first impressions through to delivery and customer care, the results allow us to pinpoint key features of a winning digital customer experience. 2018 Christmas Winners.

Retail 40

Retail Touchpoint 2018 Fashion 40

Thunderhead

OCTOBER 19, 2018

In other words, satisfying customer needs, rather than ‘forcing journeys’ – for example, providing the option to have entirely online experiences. This is compounded by the digital car-buying experience feeling transactional – one client recently described this to me as “like buying a pint of milk”.

Omnichannel 40

Omnichannel Automotive 2018 2025 40