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THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

SEPTEMBER 17, 2020

As companies scrambled to drive efficiencies and cut costs, they adopted new ways to improve the experience for both the employee and the customer. There are many innovative ways to improve the experience for both your employees and customers. Voice Biometrics reduces time and friction.

Virtual Agent 52
Virtual Agent Customer Service Contact Center Average Handle Time 52
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To get a resolution for their problems, 79% of customers complained to the company at fault, an increase from 72% in 2020.

Contact Center 78
Contact Center Average Handle Time Feedback 2026 78
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