Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Inbenta

JUNE 30, 2021

In 2020, the chatbot received almost 900,000 inquiries and handled 90% of them on its own. . TravelClub is the leader reward program in Spain with over 6 million subscribers. 2020 was definitely the year for eCommerce. With their virtual assistant, Gal, they cover customer support 24/7. Plus, GAL handles roughly a ?

Insurance 105

Insurance Airlines Travel Healthcare 105

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility. has proven very popular.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45