Interactions

JULY 2, 2020

2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

Interactions

JULY 2, 2020

2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

Inbenta

OCTOBER 11, 2021

We’re at our best when we’re interacting, whether it be with family, colleagues, or even machines. . According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion in 2020 and is set to gain another $95.41 – Go Forth and Chat.

2028 69

2028 2030 Interaction Virtual Agent 69

Oracle

OCTOBER 1, 2019

Many retailers dream of the day they’ll be able to streamline interactions between customers and products, as well as to offer round-the-clock service while not breaking the salary budget. No longer can brands rely on a single channel for customer service; shoppers want to communicate whenever and however they choose.

Customer Service 74

Customer Service Virtual Agent Average Handle Time Retail 74

Qualtrics

NOVEMBER 21, 2019

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. Well, certainly both seem viable.

2020 38

2020 Customer Experience Virtual Agent Healthcare 38

Interactions

JANUARY 14, 2021

And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . A synchronous channel is where the customer and the brand communicate in real-time.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62