It’s Finally Time for Frictionless Financial CX
Think Customers
OCTOBER 28, 2020
“As technology makes it possible, your customers will demand an increasingly frictionless customer experience,” Peppers predicted back in 2013 in a post presciently titled, “May You Live in Frictionless Times: Imagining the Customer of 2020.”. Agents are often the first to notice when customers are struggling.
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