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Remove 2020 Remove Customer Focused Remove Omnichannel Remove Virtual Agent
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A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations

Comm100

AUGUST 17, 2022

Answer: “The companies that figured this out started investing in this, started training people to deliver on it, not just frontline customer service reps, but entire organizations go through training to be more customer-focused. Everybody has a customer, whether it be the outside customer or an internal customer.

Airlines 73
Airlines Virtual Agent Omnichannel 2010 73
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3 Considerations for an opti-channel digital transformation strategy

Interactions

JANUARY 14, 2021

And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . As your brand plans for a more customer-focused digital presence, focusing on channel strategy can elevate the entire project. .

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Multi-Channel Virtual Agent Customer Journey Omnichannel 62
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