2020 Multi-Channel Omnichannel Virtual Agent 
CSM Magazine
JUNE 12, 2020
According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels. In contrast, omnichannels avoid adding new digital technologies to an already siloed system.
Interactions
JANUARY 14, 2021
And it’s no longer just about having digital channels, like websites and apps, but having an integrated system of digital accessibility so that customers can quickly and efficiently get done what they need. . As your brand plans for a more customer-focused digital presence, focusing on channel strategy can elevate the entire project. .
Expert insights. Personalized for you.
52 
Let's personalize your content