Multiexperience Strategy: The New Apex of the Customer Journey
TechSee
APRIL 28, 2020
Omnichannel – an approach that provides an integrated user experience across multiple customer touchpoints – was once thought to be the be-all and end-all of customer interactions. Omnichannel Strategy is Out. Users not mindful of channels: Customers no longer make clear distinctions between e-commerce, stores, mobile, and catalogs.
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