How can you measure customer satisfaction?
ViiBE Blog
AUGUST 25, 2021
How can you measure customer satisfaction? CRM , Customer experience. August 25, 2021. Share on twitter. ” Depending on their answers, customers are put into three categories – promoters (scoring 9-10), passives (7-8), or detractors (0-6). Customer Effort Score (CES). 26 August 2021.
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