2021 Customer Relationship Management E-support Technology 
Kustomer
NOVEMBER 15, 2021
Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.
Magellan Solutions
AUGUST 5, 2021
To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Real-time customer cards . Customized call queues. This way, you can reach out to hundreds of clients or customers quickly! Supports voicemail recognition. •
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
AUGUST 2, 2021
Call Center , Customer experience , Remote operations , Technology. August 2, 2021. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Personalizing customer experience.
ViiBE Blog
AUGUST 27, 2021
Customer experience. August 27, 2021. As part of this customer-centricity , start by implementing tools to improve communication with the customer and measure your performance. Several tools will help you accomplish this. On the one hand, ViiBE gives your support team the tools to do their job thoroughly and quickly.
ViiBE Blog
AUGUST 18, 2021
Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. It is crucial to identify customer expectations and figure out how to exceed them to create a customer-centric business. Identifying customer expectations. Exceeding customer expectations. ViiBE Blog.
ViiBE Blog
JULY 22, 2022
ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Originally, CRM was an acronym for “Customer Relationship Management”. And what are its newest trends? What is a CRM?
Kustomer
JULY 28, 2022
In recent years, the idea of customer service has undergone a transformation. The global pandemic, the remote work movement, the advancement of commerce technology — are all factors that have contributed to a shift in the consumer mindset. The world of customer experience is ever-evolving.
Expert insights. Personalized for you.
59 
Let's personalize your content