Don’t succumb to the ‘CX sacrifice’
Think Customers
MARCH 2, 2023
More than half of North American CX professionals are unable to engage across channels in a relevant and personalized way, she said, citing Omdia’s State of Digital CX 2022 findings. “We Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. Understand your customer and why they are engaging.
52 
Let's personalize your content