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Don’t succumb to the ‘CX sacrifice’

Think Customers

MARCH 2, 2023

We see the highest concentration in strategic and minor investments planned around things like intelligent virtual agents, video chat, and augmented reality,” D’Antonio added. Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. Understand your customer and why they are engaging.

2023 52
2023 Contact Center Average Handle Time Roadmap 52
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Who benefits from an AI-powered knowledge base?

Talkdesk

MARCH 24, 2020

Not limited to a specific interface, it leverages both traditional websites and conversational self-service tools like virtual agents , chatbots and employee or customer communities to make information as easily accessible as possible. Knowledge Base Administrators. The post Who benefits from an AI-powered knowledge base?

Net Promoter Score 57
Net Promoter Score Average Handle Time Contact Center Virtual Agent 57
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