ShepHyken

AUGUST 1, 2022

(Destination CRM) In a new report, HBR found that while 88 percent of global business leaders recognize that customer engagement has a significant impact on their organizations’ bottom line. My Comment: It often surprises me that more companies don’t focus on customer service, customer experience, and customer engagement.

Article 70

Article 2022 Customer Service B2C 70

ShepHyken

OCTOBER 24, 2022

My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. While the title focuses on retailers balancing digital and human-to-human experiences, there is a lot that any company (B2C or B2B) can take away from the lessons shared. Why Do Customers Love Certain Brands?

Article 52

Article 2022 Customer Service Retail 52

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. in 2022 and 5.4%

Article 62

Article 2023 Customer Service Magazine 62

ShepHyken

JULY 18, 2022

This article hits some of the highlights with the help of the 2022 Experience Trends report. 3 Questions to Assess Your Customer Experience Efforts by Jeannie Walters. CMSWire) One of the biggest challenges leaders face is evaluating the success of their customer experience efforts. But change isn’t always bad.

Article 13

Article 2022 Customer Service B2B 13