2022 B2C Multi-Channel Omnichannel 
Gainsight
APRIL 10, 2023
B2B customers are expecting round-the-clock help (similar to B2C customers). DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. This is where digital customer success (DCS) comes in. What Is Digital Customer Success?
Magellan Solutions
AUGUST 15, 2022
15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. B2C ecommerce businesses market their products directly to consumers. TYPES OF E-COMMERCE.
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