Forrester's Customer Insights

APRIL 28, 2022

The Forrester Wave™ for B2C Commerce Solutions surfaced a significant shift in the market, which we predicted but did not expect to see so quickly or so clearly.

B2C 26

B2C Marketing 2022 Omnichannel 26

Gainsight

APRIL 10, 2023

B2B customers are expecting round-the-clock help (similar to B2C customers). DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. This is where digital customer success (DCS) comes in. What Is Digital Customer Success?

2023 59

2023 Customer Success Multi-Channel B2B 59

Oracle

JANUARY 28, 2019

At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. The technology is expanding fast to consumer brands and retail floors bringing a new perspective to cost saving options.

Retail 70

Retail B2C Omnichannel 2022 70

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. In 2022, concentrating on your mobile user experience is essential. How can technology enhance customer experience?

2022 10

2022 Customer Experience E Commerce Social Media 10

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? In 2020, Covid-19 sparked a surge in technology adoption and usage as businesses and consumers flocked online to carry out daily tasks. 9 Customer Service Trends for 2022: 1.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? As a result, it is regarded as an uncontrollable technology. BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. Source: Magellan Solutions.

E Commerce 40

E Commerce 2022 2023 B2C 40