2022 Competitive Advantage Customer Satisfaction User Experience 
Retently
MARCH 29, 2023
So how does the world’s NPS leader achieve such a high level of customer satisfaction? From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. This huge success actually shows us the big picture of how markets work.
West Monroe
JANUARY 24, 2022
Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.
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Optimove
FEBRUARY 7, 2023
One of the most effective ways to gain customer loyalty is through Customer-Led Marketing and (of course) a Digital Experience Platform. And following the acquisition of Graphyte in 2022 , Optimove now offers a fully combined solution of the two. They now expect a top-notch user experience from their favorite brands.
Lumoa
JULY 17, 2023
Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity.
SurveySensum
NOVEMBER 7, 2023
billion in 2022, and is forecast to exceed 7.7 Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Competitive Advantage: An exceptional mobile CX can set businesses apart from their competitors. Encourage Users to Give Feedback Imagine exploring a gaming app.
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