2022 Contact Center Effort Score ROI 
TechSee
NOVEMBER 19, 2019
These new platforms are projected to deliver annual savings of $8 billion by 2022. The adoption of conversational AI platforms will reduce the need for separate hierarchical IVR systems, which are menu-based and are rarely used as a front end for business applications outside of the contact center.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. What Are Call Center Efficiency Metrics? Call center managers need metrics to successfully measure agent performance and improvements to call center operations.
Expert insights. Personalized for you.
19 
Let's personalize your content