BirdEye

AUGUST 3, 2023

Surveys utilizing ratings alone should be easy to analyze, but otherwise, it is recommended that you follow customer feedback analysis best practices to make the most of the responses you gather. What is a good CSAT score? The American Customer Satisfaction Index has benchmark statistics across a range of industries.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

Kustomer

JULY 28, 2022

Listen to “How Bump Boxes is Rapidly Growing by Focusing on the Customer Experience | Christine Deehring” on Spreaker. What Are Customer Experience Trends in 2022? The world of customer experience is ever-evolving. New trends that emerge quickly become baseline expectations for customers.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Investments in technology solutions, including those integrated with customer relationship management (CRM) software can help with this automation. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52