CSM Magazine

DECEMBER 14, 2021

With that in mind, below are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond. It is vital to remember that chatbots and virtual agents are better suited for lower-level questions and requests at this point in the game. Faster Response Times. Much More Proactive Service.

2022 52

2022 Virtual Agent Customer Service Customer Service Representative 52

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Source: Gartner These developments are in keeping with Gartner’s Hype Cycle for Customer Service and Support Technologies , which identified five solutions that would take customer experience in the future.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

2022 92

2022 Customer Service E Commerce E-support 92