2022 Effort Score Loyalty ROI 
TechSee
NOVEMBER 19, 2019
These new platforms are projected to deliver annual savings of $8 billion by 2022. Company leadership must determine which elements of their self-service strategy – including digital, web, voice and visual channels – should be prioritized in order to achieve the greatest ROI.
Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Higher CES scores mean less customer effort, better customer experience, and more customer loyalty. Why do metrics matter?
Expert insights. Personalized for you.
19 
Let's personalize your content